Open Channel
Replies within 1 business
day
Contact the command post
Questions, orders, bug reports or partnership offers — the Pyrmont desk answers them all. Lodge a transmission below and a real human (not a clone) will get back to you within one business day.
Field line
+61 2 9566 2100
MON–FRI 9:00–18:00 AEST
// Transmission Form
Lodge a message
Tell us what you need — the more detail, the faster the right person reads it.
Desk protocolHOW TRANSMISSIONS ROUTE
- Orders & billing route to accounts — same-day replies
- Bug reports go straight to the ops room
- Coaching requests get paired with a ranked commander
- Media enquiries reach the studio within 48h
No spam, ever
GDPR-aware
handling
Desk hours
- Support desk: Mon–Fri 9:00–18:00 AEST
- Ops room: Sat 10:00–14:00 AEST
- Emergency rift events: always
Fastest channels
- Order issues — form above
- Quick questions — Discord community
- Press — [email protected]
// Contact Debrief
Before you transmit
A few things worth knowing about how the desk works.
Full FAQ
Order and billing issues are answered the same business
day; everything else lands within 48 hours. Weekends and
public holidays shift replies to the next business day,
AEST.
Yes — pick "Orders & billing" and name the
service from the price sheet.
We'll reply with a secure payment link and delivery
timeline.
Straight to the ops room. Include your platform, device,
mission name and what happened — "Mission debrief"
subject routes them fastest. Genuine bugs get patched
notes credit.
We do — sponsorships, event collabs, creator keys
and press kits all go through the desk. Choose
"Partnership & press" and a human from the studio
side answers.
// While You Wait
Reading material for the hold queue
Most answers already exist in the field manuals — boss strategies, class rankings and endless-mode doctrine, free to read.